1. Free Trial Period
All new customers are provided with a one-month free trial of innoQ's premium features. During this period, you can fully evaluate the platform to determine if it meets your restaurant's needs. This free trial ensures you have no upfront costs or risks before deciding to subscribe.
2. Subscription Payments
Once the free trial period ends, if you choose to continue using innoQ's premium features, you will be charged according to the selected subscription plan. Subscription payments are processed automatically at the beginning of each billing cycle.
3. Refund Eligibility
Refunds for paid subscriptions are generally not provided, as users are encouraged to utilize the free trial period to assess the platform thoroughly. However, refunds may be considered under the following circumstances:
- If there is a verified technical issue with InnoQ that prevents its use, and the issue remains unresolved.
- If a billing error occurs (e.g., accidental double billing).
4. Refund Requests
To request a refund, customers must:
- Submit a detailed refund request to InnoQ Support within 14 days of the billing date.
- Provide relevant details such as account information, proof of payment, and a description of the issue or error.
5. Non-Refundable Charges
The following are non-refundable:
- Charges incurred before submitting a refund request.
- Fees related to third-party integrations used alongside InnoQ.
6. Account Cancellation
You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing cycle, and you will retain access to premium features until then. No refunds will be issued for unused portions of the subscription.
7. Customer Support
For assistance or inquiries about refunds, please contact our support team at
