General Questions
+ What is innoQ?
innoQ is a web-based platform that simplifies dining experiences by enabling QR-based menu browsing, ordering, and payment—all without the need for an app download.
+ How does innoQ work?
Customers scan the QR code at their table to view the menu, place orders, and make payments. Restaurants benefit from streamlined operations and reduced server dependency.
+ Is innoQ free to use?
Yes, we offer a freemium model. The basic features are free, and premium features are available through a subscription plan.
+ Does innoQ require any special hardware?
No, innoQ is completely web-based and works with any smartphone, tablet, or computer.
Billing and Subscription
+ What is included in the free plan?
Basic features like QR ordering and payment are included in the free plan. Advanced features like referral marketing, loyalty programs, and advanced analytics are part of premium subscriptions.
+ Can I cancel my subscription at any time?
Yes, you can cancel your subscription without penalties. Contact support for assistance.
+ Are there any hidden charges?
No, all charges and features are transparently outlined in the subscription plans.
Technical Questions
+ Is innoQ compatible with all devices?
Yes, innoQ works on any device with an internet browser, including smartphones, tablets, and laptops.
+ Can I customize the menu layout?
Yes, restaurants can fully customize their menus to match their branding.
+ Does innoQ offer analytics?
Yes, you can track daily orders, payments, and customer trends in real-time.
For Restaurants
+ Can I use innoQ with my existing website?
Absolutely! innoQ integrates seamlessly, and you can maintain your existing website while running campaigns and promotions through innoQ.
+ How secure is innoQ?
We comply with PCI-DSS protocols and partner with trusted payment acquirers to ensure secure transactions.
+ How do I sign up for innoQ?
Visit our website and complete the registration process. The first 50 restaurants get a free one-year subscription!
+ Can innoQ help with customer engagement?
Yes, we offer features like loyalty rewards, referral marketing, and “Surprise Me!” gamification to keep customers engaged.
+ What happens if there’s an issue with an order?
Managers can review and confirm all orders before sending them to the kitchen, ensuring accuracy and availability.
+ Can staff manually add or edit orders?
Yes, head servers can update or edit orders directly through their innoQ dashboard.
For Customers
+ Do I need to download an app to use innoQ?
No, innoQ is web-based. Simply scan the QR code on your table to access all features.
+ Is my payment information safe?
Yes, all transactions are encrypted and processed securely through PCI-compliant payment gateways.
+ Can I split the bill with my friends?
Yes, innoQ allows easy bill-splitting and individual payments.
+ Can I leave feedback or reviews through innoQ?
Yes, you can rate your dining experience and even participate in fun features like “Surprise Me!” to earn rewards.
+ What should I do if I encounter a problem?
Inform your server or contact our support team directly through the platform.
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