Onboarding Support

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Onboarding Support

  1. Account Setup
    • Creating an account and setting up login credentials.
  2. Platform Configuration
    • Configuring innoQ to match the restaurant’s branding, including logo and theme colors.
  3. Menu Upload & Customization
    • Assisting with uploading the restaurant’s menu, adding images, prices, and descriptions.
  4. QR Code Generation
    • Generating customized QR codes for each table or section in the restaurant.
  5. Training for Staff
    • Providing training materials or live demos for restaurant staff to learn the platform's features.

 

Customization & Integration

  1. POS System Integration
    • Helping integrate innoQ with existing Point of Sale (POS) systems, if applicable.
  2. Custom Menu Layouts
    • Designing menus to optimize user experience and boost customer engagement.
  3. Offer & Campaign Setup
    • Assisting with configuring loyalty rewards, referral programs, and discounts.

 

Technical Support

  1. Hardware Consultation
    • Guiding on compatible devices (tablets or printers) if needed for order management.
  2. Real-Time Issue Resolution
    • Providing real-time assistance for technical issues or customer queries.
  3. Data Backup Guidance
    • Ensuring that restaurant owners understand the importance of maintaining their data backups.

Marketing & Customer Engagement

  1. “Surprise Me!” Feature Setup
    • Configuring the gamification feature to reward customers for reviews and loyalty.
  2. Training on Analytics Tools
    • Educating restaurant managers on using analytics for insights into daily orders and customer preferences.
  3. Campaign Planning Assistance
    • Offering tips on running marketing campaigns using innoQ’s built-in tools.

 

Ongoing Support

  1. 24/7 Customer Service
    • Offering round-the-clock technical and operational support.
  2. Periodic Updates
    • Informing restaurants of new features and updates to the platform.
  3. Feedback Integration
    • Actively collecting and implementing feedback to improve the platform for restaurant owners.
  4. Dedicated Account Manager
    • Assigning a point of contact for premium subscribers to address their unique needs.