InnoQ Onboarding Documentation

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Purpose:

The onboarding documentation ensures that new users of innoQ—restaurant owners, managers, and staff—can quickly set up and utilize the platform's features effectively.

1. Welcome to innoQ

  • Overview: Brief introduction to the platform and its benefits, including seamless QR ordering, payment processing, and customer engagement tools.
  • What You’ll Learn: Step-by-step setup process, navigating the dashboard, and tips for maximizing efficiency.

2. Account Setup

  • Step 1: Registration
  • Sign up on the website with your business details.
    • Required details: Restaurant name, address, email, phone, and business license number (if applicable).
  • Step 2: Profile Customization
  • Customize your restaurant's innoQ page:
    • Upload your logo and banner.
    • Add restaurant details like cuisine type, opening hours, and contact info.

3. Menu Configuration

  • Adding Menu Items:
    • Navigate to the “Menu” section in the dashboard.
    • Upload item photos, descriptions, and pricing.
    • Use category tags (e.g., Appetizers, Main Course, Desserts).
  • Daily Specials & Promotions:
    • Create and schedule promotions directly from the menu settings.

4. Table QR Code Setup

  • Generate QR Codes:
    • Go to the “QR Management” section.
    • Assign QR codes to each table.
    • Print or download them for table placement.
  • Placing QR Codes:
  • Ensure QR codes are easily visible and accessible at each table.

5. Real-Time Dashboard Navigation

  • Orders Tab:
    • View and manage real-time orders.
    • Confirm orders before sending them to the kitchen.
  • Customer Feedback:
  • Access ratings and reviews directly from the dashboard.
  • Analytics:
    View daily sales, customer insights, and campaign performance.

6. Surprise Me! (Wheel of Chance)

  • Setup:
    • Customize rewards (e.g., free drinks, desserts, or discounts).
    • Set probability levels for each reward to manage distribution.

7. Staff Management

  • Adding Staff Accounts:
  • Assign roles (manager, head server, cashier) and define access levels.
  • Training Staff:
  • Provide a quick walkthrough of using innoQ for order confirmation and edits.

8. Customer Engagement Tools

  • Referral Marketing:
    • Customize referral codes and set rewards for referrers.
    • Track referred customers and redeemed coupons.
  • Loyalty Program:
  • Manage repeat customers and offer points or rewards for future visits.

9. Payment Integration

  • MyFatoorah Setup:
  • Link your payment gateway by following the provided step-by-step instructions.
  • Testing Payments:
  • Use test mode to simulate customer payments before going live.

10. Support and Troubleshooting

  • Help Center:
  • Access FAQs, video tutorials, and troubleshooting guides.
  • Contact Support:
    • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
    • Phone: +97142942955
    • Live Chat: Available on the innoQ dashboard.

11. Launch Checklist

Before going live, ensure:

  • All menu items are correctly listed.
  • QR codes are printed and placed.
  • Payment gateway is fully functional.
  • Staff is trained on using the system.

12. Additional Resources

  • Video Tutorials: Link to short training videos for each feature.

Printable Guides: PDFs for st