General Questions
What is innoQ?
innoQ is your growth partner—a digital platform that helps restaurants, cafés, cloud kitchens, and QSRs manage online orders, delivery, payments, customer data, and marketing with low-commission or zero-commission pricing plans.
How does innoQ work?
Your customers scan a QR code or visit your branded innoQ website to order, pay, or reserve a table. You manage orders, analytics, and marketing directly via a unified dashboard—without relying on costly third-party aggregators.
Who is innoQ best suited for?
From cloud kitchens focused on delivery to QSRs and full-service restaurants aiming to improve operations and profitability—our flexible plans scale to fit every setup.
Plans & Pricing
What are the available plans?
– Growth Plan: AED 0/month, AED 2 per order (ideal for startups and small kitchens).
– Standard Plan: AED 1,250/month or AED 11,900/year (zero order fees, includes staff & table management, multi-language support).
– Premium Plan: AED 2,800/month or AED 26,900/year (zero order fees, includes advanced analytics, daily deals, gamification, food blogger promotions, and priority support).
All plans require a one-time AED 1,500 integration fee for the payment gateway, billed directly to the acquirer.
Is the AED 2/order a commission?
It’s a flat fee per order, not a percentage commission like aggregators charge. No matter how large the bill, you only pay AED 2 under the Growth Plan, ensuring fairness and predictability.
Can I switch plans or cancel anytime?
Yes—every plan offers flexibility. You can upgrade, downgrade, or cancel with no penalties. Our support team can assist with transitions or cancellations.
Features & Functionality
Do I need special hardware to use innoQ?
No. innoQ is entirely web-based. You can access it via any internet-enabled device—smartphones, tablets, or desktop computers.
How secure are payments?
Payments are processed through PCI-compliant gateways, and funds are deposited directly into your account—ensuring secure, fast, and low-commission transactions.
Can I customize the menu and interface?
Absolutely. Customize your menu layout, branding, and language settings to align with your restaurant’s identity and customer base.
Can I manage reservations, staff, and tables?
Yes—especially under the Standard and Premium Plans. These include tools for online table reservations, staff shifts, and table status management.
Customer Engagement & Growth
How does innoQ help retain customers?
You own your customer database, enabling targeted marketing via referral programs, loyalty tools, gamification features like ‘Surprise Me!’, daily deals, and social content strategies. Premium clients also benefit from included social media content packs and food blogger promotions.
What happens if there’s an issue with an order?
Yes. With innoQ’s branded website, QR ordering, delivery coordination, and marketing tools, you can take full control of your online orders and customer relationships—without depending on high-fee platforms.
Support & Onboarding
What kind of support does innoQ provide?
– Growth Plan → Basic support
– Standard Plan → Standard support
– Premium Plan → Priority dedicated support
Is there a trial period available?
Yes! There is a 90-day free trial opportunity to experience innoQ risk-free before committing—perfect for seeing how quickly it can pay off.
Can innoQ replace delivery aggregators?
Our team is happy to help! Reach out via the website, WhatsApp, email, or book a demo to see innoQ in action—without any obligation.
